Shipping Policy

1. Processing Time

• All orders are processed within 1 to 3 business days (Monday through Friday, excluding weekends and official holidays) after receiving your order confirmation email.
  
  
• You will receive a separate notification once your order has shipped, including your tracking details.
  
  

2. Shipping Rates & Delivery Estimates

• Standard Shipping: Estimated delivery within 5 to 10 business days after dispatch.
  
  
• Note: Delivery delays may occasionally occur due to high shipping volumes, customs clearance procedures, or postal carrier disruptions that are outside of our direct control.
  
  

3. Shipping Destinations

• We currently ship to addresses within Portugal and selected European regions. If your location is not available during checkout, please reach out to us at contact@petluxefy.club for assistance.
  
  

4. Shipment Confirmation & Order Tracking

• As soon as your order is dispatched, you will receive an email confirmation containing your tracking number and a link to monitor your shipment's journey.
  
  
• Tracking data typically becomes active within 24 to 48 hours following dispatch.
  
  

5. Customs, Duties, and Taxes

• PetLuxefy is not responsible for any customs duties, tariffs, or import taxes applied to your package. Any fees imposed during or after shipping are the sole responsibility of the customer.
  
  

6. Damaged, Lost, or Delayed Packages

• Damaged Items: If your package arrives damaged, please take clear photos of the packaging and the damaged items immediately and contact us at contact@petluxefy.club within 48 hours of delivery so we can resolve the issue.
  
  
• Lost Packages: If tracking confirms delivery but you have not received your parcel, please verify with your local postal carrier or household members first, then contact our support team.
  
  

7. Changes to This Policy